Refund policy

At The Essentials, customer satisfaction is our absolute priority. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of receiving your order.

Return Eligibility

• The item must be unused and in its original packaging.
• The product should include all accessories (if applicable).
• Proof of purchase or order number is required.

Non-Returnable Items

Returns are not accepted if:

• The product has been used or damaged by the customer.
• The return request is made after 7 days of delivery.
• The item was purchased during a clearance or final sale (unless it is defective).

Refund & Replacement

• If your return is approved, you may choose a replacement or a full refund.
• Refunds are processed within 5–7 working days after the returned item passes inspection.
• Refunds are issued through the original payment method. For Cash on Delivery (COD) orders, refunds are made securely via bank transfer or mobile wallet (Easypaisa/JazzCash).

Return Shipping

• If the mistake is from The Essentials (e.g., wrong, damaged, or defective item), we will bear the return shipping cost.
• If the return is due to a change of mind, the customer will be responsible for the return shipping charges.

For return requests, please contact our customer support team via WhatsApp or Email with your order number and clear photos of the product.